Package questions answered. Faults ticketed.
Subscribers get instant answers about packages, roaming and top-ups from your published plans. Line faults become tickets with a priority and an SLA.
Line fault. Ticket #7731 opened, priority High, SLA 4h
Routine questions to the agent. Judgment to your team.
The agent answers
- Package options and prices from your published plans
- Roaming rules and how to activate
- Top-ups, app help and outage notices
- Store and service centre hours
Your team handles
- Line faults, ticketed with priority and SLA
- Contract and account changes
- Billing disputes
- Anything below your confidence threshold
Where your customers reach you.
Website and app chat
Answers in the subscriber's language.
Call centre on 3CX
In early access: the same agent on the phone, with transfer to an extension.
Every request in the same inbox.
Questions
Can the agent see a subscriber's balance?
Out of the box, agents answer from the knowledge you attach. To answer from account data, connect your systems through the API on the Professional plan.
How are outages handled?
Publish outage notices as knowledge and the agent answers from them. Fault reports become tickets your team tracks to closure.
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Your support team,
ready for every conversation.
Create your first agent and bring faster, more consistent support to every customer channel.