Every guest answered, at any hour.
Akema answers booking, check-out and amenity questions from your own policies, in the guest's language, and gets urgent room issues to the duty manager with the transcript.
Urgent room issue. Handed to the duty manager with the transcript
Ibrahim S. · Duty manager
Routine questions to the agent. Judgment to your team.
The agent answers
- Check-in, check-out and late check-out
- Booking changes at the same rate
- Amenities, transfers, Wi-Fi and the spa
- Billing policy questions, with the source
Your team handles
- Urgent room issues, at any hour
- Refunds and billing disputes
- Complaints and special requests
- Anything below your confidence threshold
Where your customers reach you.
Website chat
On your booking site, in the guest's language.
3CX front desk line
In early access: calls answered by the same agent, transferred to an extension when needed.
Booking questions by email in the same inbox.
Questions
Can it take bookings?
The agent answers from your policies and rates and passes booking changes to your team to confirm. Connect your own systems through the API on the Professional plan.
What happens with urgent issues at night?
Set a handoff rule for urgent topics. The conversation goes to the person on duty with the transcript and a summary.
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Your support team,
ready for every conversation.
Create your first agent and bring faster, more consistent support to every customer channel.