Public services, answered in every language your public speaks.
Citizens and residents get answers about permits, renewals and documents in their own language. Grievances go to the right unit with the full record.
Which documents do I need to renew a work permit?
You need a passport valid for at least 6 months, a recent medical certificate and your employer's quota approval. You can apply up to 60 days before the permit expires.
Renewals guideConfidence 0.92
My renewal was rejected, but I uploaded the certificate.
Possible wrongful rejection. Ticket opened for the Grievance Unit
Routine questions to the agent. Judgment to your team.
The agent answers
- Process and document questions
- Fees, deadlines and office hours
- Application status steps
- Answers in Dhivehi, Bengali, Hindi, Tamil and more
Your team handles
- Grievances and appeals
- Cases that need a record check
- Complaints about staff or services
- Anything below your confidence threshold
Where your customers reach you.
Website chat
On your portal, right to left where needed.
Messaging apps
Where many residents already message, with WhatsApp coming soon.
Formal requests in the same inbox.
Questions
Can different units have their own agents?
Yes. Run one agent per unit or service, each with its own knowledge, languages and handoff rules.
How are grievances tracked?
Grievances become tickets with a type, priority, owner and SLA, with the conversation attached until they close.
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ready for every conversation.
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