Can I move my stay to the 14th?
The 14th is available at the same rate. I've asked Reservations to confirm.
Meet customers wherever they contact you.
Website chat, 3CX and telephony, email, messaging apps and an API. One agent, one knowledge base and one set of escalation rules, applied to every channel you switch on.
Lagoon HotelUsually replies instantly
Hi, I'm the Lagoon Hotel assistant. Ask me about rooms, bookings or the spa.
Can I move my stay to the 14th?
The 14th is available at the same rate. Shall I pass this to Reservations to confirm?
Write a message
One agent. Every channel.
Give customers consistent support on your website and through 3CX or telephony, powered by the same knowledge and rules.
+960 ••• 441700:18
Front desk assistant
One knowledge base · one set of rules
- Guest FAQ
- Rates 2026.pdf
- Handoff rules
AN
Aishath N. · ReservationsChat and call transcript attached
#4182 · Booking change
OpenOwner · Aishath N.SLA 4h
- 01A question arrives in chat
- 02The agent answers from your knowledge
- 03A call reaches the same agent
- 04Your team gets it, with a ticket
Voice language coverage depends on the speech models available for each language and is narrower than chat. Confirm your languages before launch.
Website chat that looks like your site.
A lightweight widget you add with one script tag and style to match your brand. A website agent can go live the same day your knowledge is uploaded.
- Your colours, name and greeting
- Right-to-left layout for Arabic and Dhivehi
- Hand over inside the same chat
<!-- Akema website chat. Illustrative snippet. --> <script src="https://cdn.akema.ai/widget.js" data-agent="front-desk" data-accent="#1F5FE0" data-language="auto" defer></script>
Lagoon HotelUsually replies instantly
Hi, I'm the Lagoon Hotel assistant. Ask me about rooms, bookings or the spa.
Can I move my stay to the 14th?
The 14th is available at the same rate. Shall I pass this to Reservations to confirm?
Write a message
The same agent on your phone line.
Early access A call arrives on your 3CX line and reaches the same agent as a web chat: same customer record, same sources, same escalation rules. When it needs a person, the call transfers to an extension and the transcript follows it.
- Answer, route and escalate calls
- Transfer to an extension
- Create a ticket from a call
Voice language coverage depends on the speech models available for each language and is narrower than chat. Confirm your languages before launch.
- Customer
- A. Rasheed · +960 ••• 4417
- Detected intent
- Change booking dates
- Language
- English
Live transcript
Customer: Can I move my stay to the 14th?
Agent: The 14th is available at the same rate. I can hold it while we confirm.
Email and messaging apps in the same inbox.
Route email and messaging apps, with WhatsApp coming soon, to the same agent. Everything your customers send lands in one place for your team.
- One inbox for every channel
- Same knowledge and handoff rules
- Full history per customer
Team inbox · all channels
R. Moosa · Website chatnow
+960 ••• 4417 · 3CX9m
N. Akter · Email22m
@farhan · Messaging app1h
An API for everything else.
Connect your own systems to Akema agents, tickets and knowledge on the Professional plan.
- Ask an agent from your app
- Create and update tickets
- Sync knowledge from your tools
# Ask an agent from your own app. Illustrative. curl https://api.akema.ai/v1/agents/front-desk/answer \ -H "Authorization: Bearer $AKEMA_KEY" \ -d '{"question": "What time is check-out?"}' # {"answer": "Check-out is 12:00…", "confidence": 0.93, # "sources": ["Guest FAQ #12"], "handoff": false}
Click me
Your support team,
ready for every conversation.
Create your first agent and bring faster, more consistent support to every customer channel.