Now supporting customer conversations in 50+ languages Explore multilingual support →

Product

AI agentAnswers from your knowledge, in your customer's language. KnowledgeDocuments, FAQs, webpages and approved answers. Chat and telephonyWebsite chat, 3CX, email, messaging apps and an API. Inbox and ticketingHandoff, tickets, approvals and analytics.

Platform

Approval workflowsSign-off before refunds and changes AnalyticsWhat the agent resolved, and what is missing 50+ languagesRight to left for Arabic and Dhivehi Security and controlHow the agent knows when to stop
Meet the agentAsk Akema, the demo agent

Industries

Hospitality and travelBookings, late check-outs and urgent room issues. TelecommunicationsPackages, line faults and billing. Financial servicesApproved answers only. Sensitive requests to staff. Retail and ecommerceOrders, exchanges and delivery questions. Government and public servicesPermits, renewals and grievances.

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Plans and pricingEarly access, prices at launch Book a demoSee it on your own questions Talk to salesEnterprise and custom setups
50+ languagesSpeak to customers in their language

AI handles the routine. Your team handles what matters.

A shared inbox for every channel, handoff with full context, tickets with owners and SLAs, and analytics that show what support needs next.

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RM

R. Moosa

I was charged twice for the same night.

Akema agent

I can see two authorizations on reservation R-88214.

Confidence 0.62, below your threshold

Handed to Billing with the transcript, summary and ticket
Refund approved by Ibrahim S. · FinanceApproved in Slack · 40s
AN

Aishath N. · Billing

I've cancelled the second charge. It drops off your statement within five working days.

#4182 Billing disputeDuplicate cancelledResolved

Handoff with the whole conversation.

When a request needs judgment, Akema transfers the whole conversation, not just the last message. Your team gets the transcript, the customer record, the detected language and a summary.

  • Automatic handoff from your rules
  • Manual takeover at any time
  • Language kept on handoff

Escalation

Rule matched · Billing dispute

I was charged twice for the same night.
I can see both authorizations. A billing specialist will take this from here.
AI summaryGuest reports a duplicate charge on reservation R-88214 for 14 March. Two authorizations confirmed on file. Needs billing review and a possible refund.

Tickets that keep the context.

Any conversation becomes a ticket with a type, priority, status, owner and SLA, with the conversation history attached until it closes.

  • Ticket categories and tags
  • Business-hour SLAs on the Business plan
  • Internal notes and suggested replies
Ticket #4182High priority

Duplicate charge on R-88214

Customer
R. Moosa · R-88214
Category
Billing dispute
Status
Open · assigned
Owner
Aishath N. · Billing
SLA
Due in 3h 41m
Transcript
14 messages attached
Internal noteSecond report this week for the 14 March batch. Flag to finance if a third appears.
Suggested replyThanks for flagging this. I can see both authorizations and I'm releasing the duplicate now.

Approvals before consequential actions.

For actions you configure, such as refunds, booking changes or credits, the agent asks an authorized person and waits for a decision.

  • Slack, Microsoft Teams, inbox or mobile push
  • Decision recorded on the ticket
  • Gate any action you choose
Approval required Early access

Refund MVR 2,400 on reservation R-88214

Requested by Front desk assistantPolicy · refunds over MVR 1,000
IS
Ibrahim S. · FinanceNotified in Slack
Waiting for a decision. Try it.

Know what support needs next.

See what the agent resolved, where customers needed people, and which knowledge your business is missing.

Demo workspace · last 30 daysBeta Sample data
Resolved by the agent71%
Handed to people29%
Open tickets214
Satisfaction4.4
Resolved by the agentHanded to people
1 MarConversations per day30 Mar

By channel

Website chat59%
3CX and phone25%
Email and messaging apps16%

By language

English47%
Arabic18%
Hindi14%
21 others21%

Knowledge gaps

Late check-out charges9
Airport lounge access6
Pet policy4

Figures shown are from a demo workspace.

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ready for every conversation.

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