Orders, sizes and returns, answered in seconds.
Shoppers get delivery, sizing and return answers from your own policies. Exchanges and damaged items become tickets your team tracks to closure.
When will my order to Hulhumalé arrive?
Orders to Hulhumalé arrive in 1 to 2 working days. You'll get a tracking link by email when it ships.
Delivery policyConfidence 0.91
Can I exchange the shoes for a size 42?
Exchange request. Ticket #2209 opened for the returns team
Routine questions to the agent. Judgment to your team.
The agent answers
- Delivery times and areas
- Return and exchange policy
- Sizing guides and product care
- Payment methods and promotions
Your team handles
- Exchanges and refunds, as tickets
- Damaged or missing items
- Complaints
- Anything below your confidence threshold
Where your customers reach you.
Website chat
On product and checkout pages.
Order questions by email in the same inbox.
Messaging apps
WhatsApp and other messaging apps, coming soon.
Questions
Can the agent look up an order?
Agents answer from your policies out of the box. Order lookups need a connection to your store through the API on the Professional plan.
Do you integrate with Shopify?
There is no ready-made Shopify connection listed today. Talk to us about connecting your store through the API.
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Your support team,
ready for every conversation.
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