Now supporting customer conversations in 50+ languages Explore multilingual support →

Product

AI agentAnswers from your knowledge, in your customer's language. KnowledgeDocuments, FAQs, webpages and approved answers. Chat and telephonyWebsite chat, 3CX, email, messaging apps and an API. Inbox and ticketingHandoff, tickets, approvals and analytics.

Platform

Approval workflowsSign-off before refunds and changes AnalyticsWhat the agent resolved, and what is missing 50+ languagesRight to left for Arabic and Dhivehi Security and controlHow the agent knows when to stop
Meet the agentAsk Akema, the demo agent

Industries

Hospitality and travelBookings, late check-outs and urgent room issues. TelecommunicationsPackages, line faults and billing. Financial servicesApproved answers only. Sensitive requests to staff. Retail and ecommerceOrders, exchanges and delivery questions. Government and public servicesPermits, renewals and grievances.

Get started

Plans and pricingEarly access, prices at launch Book a demoSee it on your own questions Talk to salesEnterprise and custom setups
50+ languagesSpeak to customers in their language

It starts with what your business knows.

Add documents, FAQs, webpages, articles and approved answers. Akema turns them into a dependable source for every agent.

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Knowledge
Collections
SourceAgentsStatus
Billing policy.pdfPDF · 14 pages
Front desk, BillingSynced
Guest FAQ48 question and answer pairs
Front deskSynced
help.example.com/bookingWeb source · crawled daily
Front deskSyncing
Rate card · internalArticle · not used in customer answers
NoneInternal

Duplicate authorizations are released by the issuing bank within five working days.

Billing policy.pdf · p.4Confidence 0.89

Bring what you already have.

Documents

PDFs and Word files, split into passages the agent can cite.

FAQs

Question and answer pairs, imported or written in Akema.

Webpages

Help centre and website pages, crawled and kept in sync.

Approved answers

Replies your team wrote and chose to keep for next time.

Every agent gets only the knowledge you assign.

Group sources into collections and choose which agents can use each one. Internal sources stay available to your team and out of customer answers.

  • Different knowledge for different agents
  • Internal sources stay internal
  • Web sources re-crawled on a schedule

Collections · per agent

Guest servicesFront desk
BillingFront desk, Billing
ReservationsFront desk
Internal onlyStaff search only

Every answer can be traced to its source.

Answers show the document, page or FAQ they came from, so your team can check them and customers can trust them.

  • Source and confidence on every answer
  • Test a question before it reaches a customer
  • Approved answers your team chose to keep
Website chat
Is breakfast included in my rate?
Breakfast is included on Bed and Breakfast and Half Board rates. Room-only rates can add it at the front desk for USD 18 a person.
Rates 2026.pdf · p.2Guest FAQ · #8Confidence 0.92

Unanswered questions become knowledge gaps.

When customers ask something your knowledge does not cover, Akema records it. Write the answer once and every agent can use it.

  • Gaps ranked by how often they are asked
  • Answer from the gap list
  • Analytics shows what support needs next

Knowledge gaps this week

Late check-out charges9 asks
Airport lounge access6 asks
Pet policy4 asks
Write an answerAssign to Reservations

Questions about knowledge

What can I train an agent on?

Uploaded files and documents, FAQs, articles and webpages, grouped into collections and assigned per agent.

Can I keep some knowledge internal?

Yes. Mark a source as internal and it is never used in customer answers. Your team can still search it.

How do web sources stay current?

Web sources are crawled on a schedule, so changes on your site reach the agent without re-uploading.

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Your support team,
ready for every conversation.

Create your first agent and bring faster, more consistent support to every customer channel.

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